Peak Performance Resources for Leaders by Leaders

Tag: Communication

10 Keys To Power Communication

I started my first business in 1994. I was young, inexperienced and had no idea just how dramatic the roller-coaster of business would be. What I lacked in experience, I made up for with hard work, enthusiasm, grit, and determination. My partners certainly had their hands full because I was also stubborn, perhaps a little hardheaded.

The business expanded rapidly, and we generated $3.3 million (in 2017 dollars) in our first 8 months.

We hired lots of salespeople and created a sales manual for them to have tools, tips, and guidelines at their fingertips. In this article, you will find an excerpt directly out of our original manual. It is as relevant today as it was back in 1994!

World’s Apart: How To Build Bridges, Not Walls

Finding areas of disagreement is easy. We all have them. Have you ever tried to convince someone of the merits of your position and argued over it for hours, only to find that you both became more entrenched in your point-of-view?

ZONE TIPS > Resolving Upsets

With the frequency of communication via text message and email increasing, it is common to develop misunderstandings and end up with one or both parties upset. The result is a loss of affinity, less collaboration, and a feeling of disconnection.

There are four primary ways people respond to this type of upset:


As you communicate more, your Lifeforce increases. Communication is the method through which Lifeforce is channeled and directed in a particular direction for a particular purpose.

Self-expression is about our ability to express ourselves through our clothing, personal grooming, language, tone of voice, laughter, playfulness, articulation, music, dance, art, exercise, etc. Being able to express how we feel is central to our ability to communicate and relate to other people.

As a leader, if we can’t express how we feel, then we can’t move people to action (without threats or demands).

Personal Power is the ability to express and move people – without authority or force.


How many times do you tell people around you (workers, employees, family, etc.) what they have done wrong or the mistakes they have made? Many times we spend more time making corrections and pointing out what is wrong than we do pointing out what is right and acknowledging a job well done.

Think back to when you were a child… How many times did you hear “yes” for every “no”? Most people are craving for acknowledgement and encouragement. As a leader, your job is to support people to get things right – focusing on what is right and acknowledging a job well done will give you many times more results that pointing out what is wrong.

How to Get People to Say YES

If you don’t like people saying “No” to you – then don’t ask questions that require a NO answer. The secret is to only ask questions that people can say YES to. This requires a different mindset, and language than most people are familiar with.

If you see only black and white, consider what would happen if you could see many more alternatives (shades of grey) and possible ways of saying something than you use right now. This requires creative thinking…

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